Derby City Council complaints & compensation claims

If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. This is often referred to as filing a compensation claim for despair against a housing association landlord.

As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you.
Call us on 0333 050 8887 to start the process or fill in the form.

If you live in a council-owned property, we can also help you to make a disrepair claim against your local council.

<p>Derby City Council disrepair claim</p>

Can you make a housing disrepair claim against Derby City Council?

The council is responsible for most repairs to your home. This includes both small leaks and emergency repairs. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them.

Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation.

You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. You can also claim compensation for the damage that has been caused during repair work.

What are the council’s responsibilities to tenants?

As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good condition and safe for habitation. The council is obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Failure to do so could give you grounds to make a council house disrepair claim against them.

The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you compensation for any damage caused.

Are you a Council or Housing association Tenant with housing disrepair issues?
If so we can help you claim compensation on a NO Win, NO Fee basis.

Instant Claim Calculator
client 4

Wayne B

Housing Association Tenant

client 4 client 4 client 4 client 4 client 4

Couldn’t leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Thank you so much

Liam M

Council Tenant

My flat was repaired in time for my child’s birth and I received rent refunds and compensation. The team were very helpful and understanding of my dangerous situation.

client 4

Wayne Test Funny

Housing Association Tenant

client 4 client 4 client 4 client 4 client 4

Couldn’t leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Thank you so much

Ashley Y

Council Tenant

We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed.

What should I do if the council are not maintaining my home?

As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Failure to do so could give you grounds to make council house disrepair claims against them.

The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused:

  • Exterior areas – External walls, the roof and windows for example and also any structural issues that may arise.
  • Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing.
  • The Boiler – Boilers should be serviced regularly and any problems with heating and hot water solved immediately.
  • Any other gas appliances – As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis.
  • Electric – Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe.
  • Chimney – If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly.
  • Fire safety – All properties should have fire alarms fitted and serviced regularly.
  • For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings.

Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants.

What else is the council responsible for?

If your rented council home or housing association property has issues that have not been repaired find out if you are eligible to make a housing disrepair claim for property repair and compensation.

Are you a Council or Housing association Tenant with housing disrepair issues?
If so we can help you claim compensation on a NO Win, NO Fee basis.

Instant Claim Calculator

What can I include in my housing disrepair compensation claim with the Council?

All landlords have a legal duty to maintain the structure of their tenanted properties. This means that your landlord is required to keep your home in a good state of repair, making sure that you and any other occupiers are able to inhabit the property in comfort and safety.

So, if you have notified your landlord of an issue that they have failed to address within a reasonable period of time, you may be entitled to compensation. These issues may include:

 

  • Mould or damp (including on walls, skirting boards, ceilings and floors)
  • Water damage (including leaks from windows, doors, the roof, radiators, bathroom or kitchen fittings and pipework)
  • Defective or leaking roof (such as guttering downpipes or drains)
  • Defective windows and doors (including rot and draughts)
  • Defective bathroom fittings
  • Internal damage (including damage to paintwork, carpets, wallpaper and curtains)
  • Defective electrical wiring (including sockets or other fixtures, like extractor fans)
  • Defective radiators and heating systems
  • Defective pipework (including both gas and water)
  • Pests (such as rats and mice)
  • Any other damage (no matter how minor)

Claim compensation from the council if repairs are not carried out

As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard.

If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. You can also claim back rent if you haven’t been able to use part or all of your home because of the disrepair*.

Council house disrepair compensation claims for personal belongings

If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation.

 

Council house disrepair compensation claim for sickness

If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed – this will provide evidence of your suffering and could strengthen your claim.

The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Contact a solicitor experienced in council housing disrepair claims to find out more.

Are you a Council or Housing association Tenant with housing disrepair issues?
If so we can help you claim compensation on a NO Win, NO Fee basis.

Instant Claim Calculator

No win no fee council housing disrepair compensation claims

No Win No Fee gives you the best possible chance to seek council house disrepair compensation without having to worry about any of the financial implications of doing so. If we do not win your case, there are no hidden or upfront costs to pay us anything at all- this is completely free legal help with no strings attached! You are only required to pay for our fees if we take on your case and win, but again the maximum fee we can charge is a small percentage of your awarded amount.

There are no hidden or upfront costs involved and you do not have anything to lose! We operate on a No Win No Fee basis, meaning there are no financial risks to you whatsoever.

Am I eligible to make a housing association disrepair claim?

If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim.

What is housing disrepair?

Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken.

Claiming compensation for disrepair in council housing

Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home.

Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home.

Are you a Council or Housing association Tenant with housing disrepair issues?
If so we can help you claim compensation on a NO Win, NO Fee basis.

Instant Claim Calculator

We are National Housing Association Disrepair experts.

We cover thee whole of the UK, contact us via email, telephone or live chat.