info@housing-disrepair.org
0333 050 8887
No Win - No Fee, UK Housing Disrepair Claims
For Council & Housing Association Tenants
Claim Compensation & Property Repair
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What is Housing Disrepair?

Housing disrepair refers to situations where a rented property has fallen below an acceptable standard of living due to damage, deterioration, or a failure by the landlord to carry out necessary repairs. This can apply to tenants living in council housing, housing association properties, or privately rented accommodation.

Under UK law, landlords have a legal obligation to ensure that residential properties are safe, structurally sound, and fit for human habitation throughout the tenancy. This duty is ongoing and includes maintaining key elements of the property such as heating, plumbing, electrics, and the overall structure.

A property may be considered in disrepair where issues arise that affect the tenant’s health, safety, or comfort.

 

Excellent

Rating: 4.5 stars

Based on 100 reviews

Rating: 5 stars

Compensation received

The council were not repairing my property, even though the walls were covered in mould which made it unsafe to live in. I received compensation from the council and the mould was treated.

Sophie

Rating: 4 stars

Mould removed

The mould in my flat caused me to become ill. I made a claim as the housing association ignored my complaints, my solicitor won my case, resulting in compensation being awarded and the damage being repaired.

Ben

Rating: 5 stars

Heating finally fixed

My heating had been broken for 7 months when I contacted for help, I have two young children, so a cold house was not ideal. I contacted you & within a matter of weeks the council had replaced the boiler. Thank you.

Gaby

Rating: 4 stars

Mould removed from property

My landlord wasn’t fixing the home my children and I were living in, there was a mould problem, which was ruining our clothes etc. SLS helped contact the housing association and the repairs were finally carried out after 6 months.

Chloe

Rating: 4 stars

Windows repaired

I had been waiting 12 months for the housing association to repair damaged windows which had caused damp in my flat, but didn’t get anywhere. SLS was recommended to me, and within 3 months the damages were fixed.

Joel

Rating: 5 stars

Thank you for the help

My house was covered in damp and mould due to a water leak which the council never fixed, this had been going on for over a year, until SLS took over. I was paid compensation, and my property was fixed.

Amber

Rating: 5 stars

Professional team of solicitors

My solicitor did an amazing job finally getting the council to carry out work which had been going on for years, they have been very empathetic and helpful throughout the whole process. I would definitely recommend.

Laura C

Rating: 4 stars

Highly recommend SLS

Very helpful when dealing with my disrepair claim, my heating had been broken for a year and there was a rat infestation in my garden. My solicitor ensured this was resolved and I received compensation, I highly recommend.

Zane

Rating: 5 stars

My solicitor has been amazing

The council refused to do anything to sort the damp and mould inside of my house. SLS have been very professional and we are now coming to the end of something that has affected me for years, this is all down to your hard work.

Tyler

Rating: 5 stars

Great from start to finish

Everyone I dealt with was polite and helpful, they left me feeling confident they would help me achieve the best possible solution, and they did. I wasn’t expecting compensation, I just wanted the work done so that was a bonus.

James

Rating: 4 stars

I highly recommend

My flat was covered in mould and I lost most of my furniture. Very happy the housing association finally accepted responsibility thanks to SLS. I recommend to anyone facing similar challenges.

Susan

Rating: 5 stars

Professional company

Thank you I am now coming to the end of 4 years of hell which is down to all of your hard work, the jobs have been done and completed. SLS kept in regular contact and were very professional.

Alex

Rating: 5 stars

Happy with my lawyer

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BOB2

Rating: 5 stars

Great site i'm very happy

Excellent website! I’m extremely satisfied with the outcome of my immigration review. This is a test review to highlight how well the review system functions on the site.

Andy

Rating: 5 stars

I made the right choice

Great site i am really happy with the outcome of my immigration review. This is just a test review to show how great the reviews system is on the website.

Sandra

Rating: 5 stars

Happy with my lawyer

Great site i am really happy with the outcome of my immigration review. This is just a test review to show how great the reviews system is on the website.

BOB

Start your No Win - No Fee claim today

We are National Housing Disrepair Specialists, we've helped 1000's of Council & Housing Association Tenants claim compensation & property repair.

Call: 0333 050 8887 Request a call back

What can I claim for?

When you make a disrepair claim the court can order your landlord to carry out the repairs. As well as this, you can also be awarded compensation for several reasons, including:

Damage to belongings – compensation for any belongings that have been damaged or destroyed as a result of the poor condition of the property. You can also claim for damage to belongings that were caused during repairs that your landlord made.

Financial loss – If you have suffered financial loss as a result of your landlord failing to carry out repairs then you can claim for this. Note if you are in rent arrears this will impact your outcome.

Personal injury – If you have been injured as a result of your landlord’s negligence then you could make a personal injury claim. This could include respiratory problems as a result of damp or mould, injuries as a result of slipping or tripping hazards, carbon monoxide poisoning and other types of injuries. We can assist you with medical reports, expert evidence and court action proceedings.

Inconvenience – compensation for inconveniences such as general disruption to your daily life, not being able to use your home or having to wait for repairs to be carried out.

How do I make a claim for housing disrepair?

We currently specialise in claims against your local council, local authority, social housing & housing associations, unfortunately we can not accept claims from tenants against private landlords

The process of making a claim against your landlord is difficult, which is why you will need the help of a legal expert. If you wish to make a claim then the first thing that you should do is speak with a professional about your situation to find out whether your case meets the criteria for a claim.

Before you can make a claim, you must follow the Pre-Action Protocol for Housing Conditions Claims. The pre-action protocol outlines a number of steps that you must follow before you can make your claim. If you fail to follow these steps then you could face sanctions at a later point during proceedings. The steps include attempting to find an Alternative Dispute Resolution, submitting a letter of claim to your landlord and requesting necessary documents from your landlord.

If your landlord fails to respond you your letter of claim or the response is not satisfactory then you can issue proceedings by applying to the county court.

Do you rent a property with any physical defects or disrepair issues?

Don’t worry as we can help you with all of the problems below & more on a NO WIN – NO FEE basis.

Damp Issues

Damp Issues

Mould Issues

Mould Issues

Water Leaks

Water Leaks

Heating Issues

Heating Issues

Damaged Windows

Damaged Windows

Structural issues

Structural issues

Pest Infestations

Pest Infestations

Broken Doors

Broken Doors

Electrical Issues

Electrical Issues

Start your No Win - No Fee claim today

We are National Housing Disrepair Specialists, we've helped 1000's of Council & Housing Association Tenants claim compensation & property repair.

Call: 0333 050 8887 Request a call back

How can we help with housing disrepair claims?

We know that living with housing disrepair can be a stressful and frustrating experience that can put the health and safety of you and your family at risk, that’s why we are here to support you. Our team of lawyers specialise in housing law and are experts when it comes to dealing with disrepair cases as well as personal injury claims. With their expertise, you can get the help and compensation that you deserve.
Housing disrepair cases are very complex, this is why it is highly recommended that you seek the assistance of a legal professional to help you with your case. As specialist housing disrepair lawyers, we know exactly what it takes to make a successful claim based on the repair issues.

We can do an initial assessment of your case to find out the details and determine whether you are eligible to make a housing disrepair claim. From here we can provide you with reliable legal advice about what your next steps should be. If you decide that you would like to go ahead with your claim then our team will assist you throughout the process, this includes ensuring that you follow the pre-action protocol, submitting your claim, helping you to gather all of the required evidence and representing you at your hearing.

Our solicitors will be there for you throughout the entire process. For more information about the services that we offer, contact our team today on 0333 050 8887 

How much does it cost to claim for housing disrepair?

Filing a claim can be a costly process. Depending on the severity of your case you could be entitled to Legal Aid to help you with these costs, however, Legal Aid funding is only available in cases where there is a serious risk to the health and safety of the tenants living in the property.

If Legal Aid is not available then you will need to cover the costs yourself, the cost varies depending on the court route you take. There are three court routes available, they are known as small claims, fast track and multi-track.

If your claim for compensation is under £10,000 then your case could be heard in small claims court. However, if you are seeking an order for repairs to be made then the case can only be heard in small claims if the cost of repair work is under £1000 and the damages are under £1000. If your case is not eligible for small claims then it will usually be allocated to the fast-track court.

If you win your case then your landlord can be ordered to cover your costs for you.

Court proceedings & fees can vary from case to case, our lawyers can tell you more about the fees that you will need to pay, call us on 0333 050 8887  to claim today.

Our no win, no fee policy

It doesn’t matter whether your landlord is the local authority council or a housing association, if they fail to uphold their responsibility of ensuring that you are safe and comfortable in your home then you can pursue legal action due to your poor living conditions. This can include claims for inconvenience, loss of amenity, and in some cases damages for personal injury, which we would typically look to include alongside your housing disrepair claim.

We believe that everyone should be able to access reliable and professional assistance with their housing disrepair issues. This is why we operate on a no win, no fee basis. However, please note that we are unable to assist private tenants. If you are renting privately, you still have legal rights, and we would recommend reviewing the relevant legislation or seeking advice from a firm that specialises in private tenant claims and offers no win, no fee representation.

This means that if your claim is unsuccessful, you will not be charged any legal fees for our services. There are no upfront costs to get started. If your claim is successful, our fees are simply deducted from the compensation awarded to you. A “no win, no fee” agreement is formally known as a Conditional Fee Agreement (CFA).

Our no win, no fee housing disrepair service is designed to remove financial risk and make it as simple as possible for tenants to pursue compensation. From your initial enquiry through to settlement, we handle the entire process on your behalf, including evidence gathering, liaising with your landlord, and progressing your claim to achieve the best possible outcome in the shortest time frame.

How much compensation can I receive for disrepair?

The amount of compensation you can claim for housing disrepair in the UK will depend on the specific circumstances of your case. There is no fixed payout, as each claim is assessed individually based on the impact the disrepair has had on your living conditions.

Housing disrepair compensation is typically calculated by reference to a percentage of your rent, alongside any additional losses or inconvenience you have suffered. The key factors that influence how much compensation you may receive include:

Your rental amount – Compensation is often linked to a proportion of the rent you pay for the property.

Severity of the disrepair – More serious issues such as damp and mould, structural damage, leaks, or lack of heating will usually result in higher compensation.

Duration of the problem – The longer the disrepair has been ongoing after your landlord was notified, the stronger your claim.

Impact on daily life – If the disrepair has affected your health, safety, or ability to use parts of your home, this can significantly increase your entitlement.

Number of rooms affected – Compensation may increase where multiple rooms or essential facilities (e.g. kitchen or bathroom) are unusable.

 

Start your No Win - No Fee claim today

We are National Housing Disrepair Specialists, we've helped 1000's of Council & Housing Association Tenants claim compensation & property repair.

Call: 0333 050 8887 Request a call back

Frequently asked questions

Can I claim compensation from my landlord?

All tenants have the right to a safe home. If your landlord fails to make repairs that they are responsible our housing disrepair team can help you file a legal aid compensation claim for damage, personal injury, financial loss or nuisance. We will need to see a copy of the tenancy agreement including the tenancy conditions upon instruction.

How much can you claim for housing disrepair, compensation wise?

The compensation that you could be entitled to depends on how severe your housing disrepair issue is and how long the poor conditions in the property have persisted. In most housing disrepair cases tenants could receive between 25 – 50% of the rent you have paid. Our housing solicitors can let you know how much compensation you could receive due to landlord negligence, get in touch with us to find out more.

Can you seek damages for Mould?

Yes. Mould can cause many issues including damage to your belongings as well serious health issues that you can seek restitution for. If the mould in your rental property has occurred because of a repair issue then you can make a claim for disrepair. Our housing disrepair lawyers can help you to take legal action to get the compensation that you deserve.

What is the disrepair protocol?

The disrepair protocol is a series of steps that you must take before you make a claim against your landlord. They include attempting to find an Alternative Dispute Resolution, sending a letter of claim to your landlord and waiting a reasonable amount of time for a response from your landlord. It is very important that you follow the protocol correctly, our housing solicitors will ensure that all the pre court action steps for your potential claim are completed.

Can I claim compensation for damp?

Yes, it is possible to sue your landlord for damp issues that continue to create poor housing conditions in your property. For example, if the damp has damaged your belongings, disrupted your daily life or has made you ill. We also assist with Wales housing disrepair claims

Can my landlord evict me for making a claim?

It is important to note that under no circumstances can a landlord legally evict a tenant for making a housing disrepair claim. Such eviction would be considered illegal and render the landlord liable to pay additional compensation. Please be advised that our services are available only to council and housing association tenants.

However, it should be noted that if you are a private renter and have outstanding rent, your landlord may consider instructing tenant eviction solicitors against you.