Why Use an FCA-Regulated Housing Disrepair Firm?

Why Use an FCA-Regulated Housing Disrepair Firm?

When making a housing disrepair claim, choosing who you deal with is important. Using an FCA-regulated firm provides additional protection, transparency, and reassurance throughout the claims process.

We are authorised and regulated by the Financial Conduct Authority (FCA), which means we must follow strict rules designed to protect consumers. These rules ensure that information is clear, fair, and not misleading, and that your claim is handled responsibly.

The Benefits of Using an FCA-Regulated Firm

Working with an FCA-regulated firm offers several advantages:

• Consumer protection – FCA regulation ensures high standards of conduct and accountability
• Clear and transparent information – fees, processes, and outcomes must be explained upfront
• Fair treatment – customers must be treated honestly and with care at every stage
• Complaints process – access to a formal complaints procedure if something goes wrong
• No pressure selling – FCA rules prohibit aggressive or misleading sales practices

This regulation exists to give tenants confidence when seeking help with a housing disrepair claim.

How the Housing Disrepair Claims Process Works

We aim to make the housing disrepair claims process as straightforward and stress-free as possible. While every case is different, the process generally follows these steps:

1. Initial Assessment

We begin by assessing whether your housing conditions may qualify as housing disrepair. This includes issues such as damp, mould, leaks, heating failures, electrical hazards, or structural problems.

At this stage, we will:

• Ask about the issues in your property
• Check whether the landlord has been informed
• Confirm basic eligibility

There is no obligation to proceed.

2. Evidence and Inspection

If your case progresses, evidence may be gathered, which can include:

• Photographs or videos
• Medical evidence (where relevant)
• An independent inspection of the property

This helps establish the severity of the disrepair and how long it has been present.

3. Legal Action and Repairs

Your claim may then be passed to a specialist housing solicitor who will:

• Contact the landlord or housing provider
• Request that repairs are carried out
• Seek compensation where appropriate

In many cases, landlords complete repairs without the need for court proceedings.

4. Resolution

The claim concludes once:

• Repairs have been completed, and
• Any agreed compensation has been settled

Throughout the process, you should be kept informed and supported.

What Does “No Win No Fee” Mean?

Many housing disrepair claims are handled on a No Win No Fee basis. This is also known as a Conditional Fee Agreement (CFA).

Key Points Explained Simply

• No upfront legal fees – you do not pay anything to start your claim
• If the claim is unsuccessful – you do not pay the solicitor’s legal fees
• If the claim is successful – a success fee may be deducted from the compensation, capped by law

This arrangement allows tenants to pursue legitimate housing disrepair claims without taking on financial risk.

Any No Win No Fee agreement should be fully explained before you agree to proceed, including how fees work and what deductions (if any) may apply.