Rex Housing Limited Compensation & Complaints

If you are a tenant of social housing or a local housing association property in England or Wales, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. This is often referred to as filing a compensation claim for disrepair against a housing association landlord.

Our specialist team will assess your case, gather the necessary evidence, and handle the process on your behalf to maximise your chances of a successful outcome. You may be entitled to compensation for issues such as damp, mould, leaks, heating failures, or structural defects that have affected your living conditions.

As we are No Win, No Fee housing disrepair lawyers & solicitors, the entire process is free of charge to you. Call us on 0333 050 8887 to start the process or fill in the form.

If you live in a council-owned property, we can also help you to make a disrepair claim against your local council.

Suing Rex Housing Limited for disrepair and personal injury

If you are injured due to the negligence of your housing association, you may be able to sue for damages. Housing association tenants have the same legal rights as private tenants, so you are able to seek compensation if you are injured and your landlord is directly or indirectly at fault.

If you are injured as a result of your housing association’s negligence, you may be able to file a claim for damages. As a tenant of a housing association, you have the same legal rights as any other private tenant; this means that you can seek financial compensation if you are injured and your landlord is directly or indirectly responsible.

Can you make a housing disrepair claim against Rex Housing Limited?

Why You Should Legally Evict Your Tenant

When dealing with a difficult tenant, some landlords may feel tempted to remove the tenant quickly without following the formal legal process. However, it is essential that landlords follow the correct legal eviction procedures when seeking possession of their rental property. Attempting to remove a tenant illegally can result in serious legal consequences, including criminal penalties and financial liability.

Under UK law, tenants are protected from unlawful eviction and harassment. If a landlord attempts to force a tenant out without a court order, they may face criminal prosecution, significant fines, and potential compensation claims from the tenant. In some cases, the court may also refuse to grant possession if the landlord has acted improperly during the eviction process.

Illegal eviction methods can include changing the locks, denying the tenant access to the property, removing the tenant’s belongings, cutting off utilities, harassment, intimidation, or using physical force to make the tenant leave. These actions are strictly prohibited and can lead to enforcement action by the local authority or the courts.

The correct approach is to serve the appropriate legal notice, such as a Section 8 or Section 21 notice, depending on the circumstances. If the tenant does not leave after the notice period expires, the landlord must then apply to the court for a possession order and, if necessary, arrange enforcement through court bailiffs or High Court Enforcement Officers.

Following the legal eviction process ensures that the landlord regains possession lawfully while protecting themselves from legal claims, penalties, or delays that could arise from attempting to evict a tenant illegally.

How much compensation can you get for housing association disrepair?

In housing disrepair claims against a local authority or housing association, the rent you have paid during the period your property was in disrepair is typically used as the basis for calculating compensation. This is often referred to as a “loss of amenity” claim, where you are awarded a percentage of your rent to reflect the reduced enjoyment and usability of your home.

The level of compensation awarded will depend on how severe the disrepair was and the extent to which it affected your ability to live comfortably in the property. For example, issues such as damp and mould, leaks, structural defects, or loss of essential services like heating or hot water can significantly increase the value of your claim.

If a property is deemed completely uninhabitable, you may be entitled to up to 100% of the rent paid for the affected period. However, this is uncommon and usually only applies in extreme cases. In the majority of successful housing disrepair claims, compensation typically falls within the range of 25% to 50% of the rent paid, depending on the severity, duration, and overall impact of the disrepair.

In addition to rent-based damages, you may also be able to claim for any financial losses, damage to personal belongings, health-related issues, and general inconvenience caused by the condition of the property.

What else is the housing association responsible for?

If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation.

• Damp problems
• Mould issues
• Pest infestations
• Damaged Windows & Doors
• Leaking water
• Pest infestations, Mice, Rats & Insects
• Broken heating systems
• Problems with gas pipes or electrical wiring
• Internal deterioration such as damage to carpet, walls etc.
• Structural problems, including damaged gutters, drains & pipes
• Environmental health issues, bathroom, sanitary & sewage

Your landlord has a legal duty to carry out repairs within a reasonable timeframe once notified of the issue.
Failure to do so may entitle you to pursue both remedial works and financial compensation. Common claims include damp, mould, leaks, heating failures, and structural defects affecting your living conditions.

Can you claim compensation for mould?

Yes, you can claim compensation for mould if it has been caused by your landlord’s failure to maintain the property and it has impacted your health or living conditions. Mould-related claims can be significant, particularly where there is clear evidence of illness, respiratory issues, or long-term exposure. In more serious cases, compensation payouts can reach tens of thousands of pounds.

If your mould-related claim is successful, compensation is usually divided into two parts.

The first element is general damages, which is typically the largest portion of the award. This compensates you for the pain, suffering, and loss of amenity caused by the mould exposure, including any physical or psychological effects such as breathing difficulties, skin irritation, or stress.

The second element is special damages, which covers any financial losses you have incurred as a result of the mould. This can include damage to personal belongings, medical expenses, increased heating costs, or any other out-of-pocket expenses linked to the disrepair.

In addition, you may also be entitled to a percentage of your rent back for the period the property was affected, depending on the severity and duration of the mould problem.

How long can a landlord leave you without hot water or heating?

Under English law, landlords are legally required to provide and maintain a reliable supply of heating and hot water. This obligation arises under Section 11 of the Landlord and Tenant Act 1985, which places a duty on landlords to keep installations for heating and hot water in proper working order.

There is no fixed timeframe set out in legislation, but repairs must be carried out within a reasonable time, and where heating or hot water is lost, this is considered an urgent repair. In practice, landlords are expected to act quickly—typically within 24 to 72 hours, particularly during colder months or where the issue affects vulnerable tenants.

The rented property should have a functioning boiler or heating system capable of adequately heating the property, as well as providing hot water. Landlords are responsible for maintaining these systems, including any appliances they have supplied, and must cover the cost of repairs.

If your landlord fails to restore heating or hot water within a reasonable timeframe after being notified, this may amount to housing disrepair. In such cases, you may be entitled to take legal action and potentially claim compensation, particularly if the issue has caused significant inconvenience or impacted your health.

Suing housing associations for unsafe properties

Housing associations have a legal duty to ensure that your home is safe and fit for human habitation. Under the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, they must maintain the structure, exterior, and essential services such as heating, water, and electrics.

You may be able to bring a housing disrepair claim if:

• The property is unsafe or in disrepair
• The landlord has been notified
• They failed to fix the issue within a reasonable time
• You have suffered loss, inconvenience, or health issues

If your claim is successful, you may be entitled to compensation for a percentage of your rent, damage to belongings, health-related issues, and other financial losses. In serious cases, the court can also order the housing association to carry out repairs.

Most claims are handled on a No Win, No Fee basis, meaning there are no upfront costs and legal fees are only payable if your claim succeeds.