No Win - No Fee, UK Housing Disrepair Claims
We are National Housing Disrepair Specialists
Claim Compensation & Property Repair

Woking borough council compensation claims

If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. This is commonly known as filing a compensation claim for despair against a housing association landlord

As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council.

As we are No Win, No Fee housing disrepair lawyers & solicitors, the entire process is free of charge to you. Call us on 0333 050 8887 to start the process or fill in the form.

If you live in a council-owned property, we can also help you to make a disrepair claim against your local council.

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We are National Housing Disrepair Specialists, we've helped 1000's of Council & Housing Association Tenants claim compensation & property repair.

Do you rent a property with any physical defects or disrepair issues?

Don’t worry as we can help you with all of the problems below & more on a NO WIN – NO FEE basis.

Rising Damp Issues

Rising Damp Issues

Mould Issues

Mould Issues

Water Leaks

Water Leaks

Heating Issues

Heating Issues

Damaged Windows

Damaged Windows

Structural issues

Structural issues

Pest Infestations

Pest Infestations

Broken Doors

Broken Doors

Electrical Issues

Electrical Issues

Excellent

Rating: 4.5 stars

Based on 100 reviews

Rating: 5 stars

Compensation received

The council were not repairing my property, even though the walls were covered in mould which made it unsafe to live in. I received compensation from the council and the mould was treated.

Sophie

Rating: 4 stars

Mould removed

The mould in my flat caused me to become ill. I made a claim as the housing association ignored my complaints, my solicitor won my case, resulting in compensation being awarded and the damage being repaired.

Ben

Rating: 5 stars

Heating finally fixed

My heating had been broken for 7 months when I contacted for help, I have two young children, so a cold house was not ideal. I contacted you & within a matter of weeks the council had replaced the boiler. Thank you.

Gaby

Rating: 4 stars

Mould removed from property

My landlord wasn’t fixing the home my children and I were living in, there was a mould problem, which was ruining our clothes etc. SLS helped contact the housing association and the repairs were finally carried out after 6 months.

Chloe

Rating: 4 stars

Windows repaired

I had been waiting 12 months for the housing association to repair damaged windows which had caused damp in my flat, but didn’t get anywhere. SLS was recommended to me, and within 3 months the damages were fixed.

Joel

Rating: 5 stars

Thank you for the help

My house was covered in damp and mould due to a water leak which the council never fixed, this had been going on for over a year, until SLS took over. I was paid compensation, and my property was fixed.

Amber

Rating: 5 stars

Professional team of solicitors

My solicitor did an amazing job finally getting the council to carry out work which had been going on for years, they have been very empathetic and helpful throughout the whole process. I would definitely recommend.

Laura C

Rating: 4 stars

Highly recommend SLS

Very helpful when dealing with my disrepair claim, my heating had been broken for a year and there was a rat infestation in my garden. My solicitor ensured this was resolved and I received compensation, I highly recommend.

Zane

Rating: 5 stars

My solicitor has been amazing

The council refused to do anything to sort the damp and mould inside of my house. SLS have been very professional and we are now coming to the end of something that has affected me for years, this is all down to your hard work.

Tyler

Rating: 5 stars

Great from start to finish

Everyone I dealt with was polite and helpful, they left me feeling confident they would help me achieve the best possible solution, and they did. I wasn’t expecting compensation, I just wanted the work done so that was a bonus.

James

Rating: 4 stars

I highly recommend

My flat was covered in mould and I lost most of my furniture. Very happy the housing association finally accepted responsibility thanks to SLS. I recommend to anyone facing similar challenges.

Susan

Rating: 5 stars

Professional company

Thank you I am now coming to the end of 4 years of hell which is down to all of your hard work, the jobs have been done and completed. SLS kept in regular contact and were very professional.

Alex

Rating: 5 stars

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Excellent website! I’m extremely satisfied with the outcome of my immigration review. This is a test review to highlight how well the review system functions on the site.

Andy

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I made the right choice

Great site i am really happy with the outcome of my immigration review. This is just a test review to show how great the reviews system is on the website.

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Happy with my lawyer

Great site i am really happy with the outcome of my immigration review. This is just a test review to show how great the reviews system is on the website.

BOB

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We are National Housing Disrepair Specialists, we've helped 1000's of Council & Housing Association Tenants claim compensation & property repair.

councilhouse housing disrepair solicitors

Can you make a housing disrepair claim against Woking borough council?

The council is responsible for most repairs to your home. This includes both small leaks and emergency repairs. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them.

Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation.

You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. You can also claim compensation for the damage that has been caused during repair work.

Can you make a housing disrepair claim against Woking borough council?

As a social housing tenant, you are entitled to a good standard of living. No matter what your housing association does or does not do, our disrepair in social housing solicitors can help you take action and get the repairs you need – as well as get you compensated for losses and suffering you have had to endure.

If you are experiencing any problems with your housing association, it is important that you take action as soon as possible. You can start by making a complaint to the association.

Essentially, a housing association must make sure that the dwellings it offers are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Otherwise, the organisation may be held liable and required to pay compensation for injuries caused by their actions or inaction.

Our housing disrepair professionals are sensitive to the physical, emotional, and financial strains that renting poor housing can have on tenants.

We can assist in formally escalating your complaint where your landlord has failed to act within a reasonable timeframe, ensuring all legal protocols are followed.
Our team will compile detailed evidence, including photographs, reports, and correspondence, to build a strong and credible claim on your behalf.
Where necessary, we can arrange for independent inspections to assess the extent of the disrepair and its impact on your health and wellbeing.
You may be entitled to compensation for inconvenience, damage to personal belongings, and any health issues caused by the disrepair.

Why You Should Legally Evict Your Tenant

When dealing with a difficult tenant, some landlords may feel tempted to remove the tenant quickly without following the formal legal process. However, it is essential that landlords follow the correct legal eviction procedures when seeking possession of their rental property. Attempting to remove a tenant illegally can result in serious legal consequences, including criminal penalties and financial liability.

Under UK law, tenants are protected from unlawful eviction and harassment. If a landlord attempts to force a tenant out without a court order, they may face criminal prosecution, significant fines, and potential compensation claims from the tenant. In some cases, the court may also refuse to grant possession if the landlord has acted improperly during the eviction process.

Illegal eviction methods can include changing the locks, denying the tenant access to the property, removing the tenant’s belongings, cutting off utilities, harassment, intimidation, or using physical force to make the tenant leave. These actions are strictly prohibited and can lead to enforcement action by the local authority or the courts.

The correct approach is to serve the appropriate legal notice, such as a Section 8 or Section 21 notice, depending on the circumstances. If the tenant does not leave after the notice period expires, the landlord must then apply to the court for a possession order and, if necessary, arrange enforcement through court bailiffs or High Court Enforcement Officers.

Following the legal eviction process ensures that the landlord regains possession lawfully while protecting themselves from legal claims, penalties, or delays that could arise from attempting to evict a tenant illegally.

What are the council’s responsibilities to tenants?

As a council housing tenant, you are entitled to a good standard of living. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations’ actions or inaction. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need.

Under the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, local councils have a legally binding duty to keep your home safe, structurally sound, and free from hazards that could affect your health or wellbeing. This includes maintaining the structure and exterior of the property, ensuring that heating, water, gas, and electrical installations are in safe working order, and addressing issues such as damp, mould, pest infestations, and defective fixtures. Where a council fails to carry out repairs within a reasonable timeframe after being notified, they may be in breach of their statutory obligations — and tenants have the right to pursue legal action to compel those repairs and seek compensation for any harm suffered as a result.

What should I do if the council are not maintaining my home?

As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Failure to do so could give you grounds to make a council house disrepair claim against them.

  • Exterior areas – External walls, the roof and windows for example and also any structural issues that may arise.
  • Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing.
  • The Boiler – Boilers should be serviced regularly and any problems with heating and hot water solved immediately.
  • Any other gas appliances – As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis.
  • Electric – Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe.
  • Chimney – If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly.

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We are National Housing Disrepair Specialists, we've helped 1000's of Council & Housing Association Tenants claim compensation & property repair.

What else is the council responsible for?

If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation.

  • Damp problems
  • Mould issues
  • Pest infestations
  • Damaged Windows & Doors
  • Leaking water
  • Pest infestations, Mice, Rats & Insects
  • Broken heating systems
  • Problems with gas pipes or electrical wiring
  • Internal deterioration such as damage to carpet, walls etc.
  • Structural problems, including damaged gutters, drains & pipes
  • Environmental health issues, bathroom, sanitary & sewage

Can you claim compensation for mould?

Yes, you can claim compensation for mould if it has been caused by your landlord’s failure to maintain the property and it has impacted your health or living conditions. Mould-related claims can be significant, particularly where there is clear evidence of illness, respiratory issues, or long-term exposure. In more serious cases, compensation payouts can reach tens of thousands of pounds.

If your mould-related claim is successful, compensation is usually divided into two parts.

The first element is general damages, which is typically the largest portion of the award. This compensates you for the pain, suffering, and loss of amenity caused by the mould exposure, including any physical or psychological effects such as breathing difficulties, skin irritation, or stress.

The second element is special damages, which covers any financial losses you have incurred as a result of the mould. This can include damage to personal belongings, medical expenses, increased heating costs, or any other out-of-pocket expenses linked to the disrepair.

In addition, you may also be entitled to a percentage of your rent back for the period the property was affected, depending on the severity and duration of the mould problem.

What can I include in my housing disrepair compensation claim with the Council?

  • Personal Possessions – If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible.
  • House furnishings – If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced.
  • Clothes and material items – Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for.
  • Damage to private property – If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items.

As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims.

Claim compensation from the council if repairs are not carried out

As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard.

If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. You can also claim back rent if you haven’t been able to use part or all of your home because of the disrepair*.

Start your No Win - No Fee claim today

We are National Housing Disrepair Specialists, we've helped 1000's of Council & Housing Association Tenants claim compensation & property repair.

Council house disrepair compensation claims for personal belongings

If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim.

This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. It is also possible to claim for any damage that may have been caused during repair works. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice.

Council house disrepair compensation claim for sickness

If you have suffered illness as a result of your council landlord’s failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation.

You will need to provide evidence of your illness, such as a doctor’s note, and prove that the council had a duty of care to you as their tenant. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. You can also include claims for loss of earnings and care costs if necessary. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve.

No win no fee council housing disrepair compensation claims

If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees.

This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help.

If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours.

Am I eligible to make a housing association disrepair claim?

If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords.

If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim.

Frequently asked questions

How do I make a housing disrepair claim against my council if they have ignored my repair requests?

Council tenants are protected by law, and your landlord — the council — cannot simply ignore repair requests when those repairs relate to the structure or essential services of your home.

Under the Landlord and Tenant Act 1985, the council is legally obliged to maintain the structure, roof, plumbing, heating, and other essential elements of your property.

Where a council has been formally notified of disrepair and has failed to act within a reasonable period, a housing disrepair claim can be pursued through the courts.

Compensation may be available for personal injury caused by the disrepair, damage to your belongings, and the general inconvenience of living in substandard conditions.

Gathering evidence such as photographs, written complaints, and any medical records relating to health impacts will significantly strengthen your case.

Is a council liable to pay compensation if damp and mould in my property has caused me or my family health issues?

Damp and mould are among the most common and damaging forms of housing disrepair, and where they have caused or contributed to health problems, you may be entitled to claim compensation from your council.

The council, as your landlord, has a legal duty to maintain your home in a condition that does not pose a risk to your health, and persistent damp and mould is widely recognised as a serious health hazard.

Conditions commonly linked to damp and mould include respiratory infections, asthma, allergic reactions, and skin complaints — all of which can form the basis of a personal injury element within a housing disrepair claim.

To succeed, you will need to show that the council was aware of the damp and mould, that it failed to act within a reasonable period, and that there is a causal link between the conditions and your health problems.

Medical records, GP letters, photographs of the affected areas, and your written correspondence with the council will all be important pieces of evidence in building your case.

What is the average compensation payout for a housing disrepair claim against a council landlord?

Understanding the potential value of a housing disrepair claim is important because it helps you make a properly informed decision about whether and how to pursue the matter.

General damages for loss of amenity are calculated as a proportion of your rent, reflecting how much of the property’s value to you was diminished by the period of disrepair — and in cases lasting months or years, this can amount to a considerable sum.

Special damages are assessed on the basis of actual documented losses, so keeping receipts and records of everything you have spent or lost as a result of the disrepair is genuinely important to maximising this element of your award.

Personal injury compensation, where applicable, is calculated using established legal guidelines and can range from modest amounts for short-term symptoms to significantly larger awards where lasting health consequences are demonstrated.

If you would like to understand what your claim might realistically be worth, getting in touch with us is a straightforward first step — we can assess your situation and give you an honest picture of what to expect.

What legal protections do I have against my council taking action against me for reporting disrepair or making a claim?

Tenants should never feel that they must choose between tolerating unacceptable living conditions and keeping their home — the law does not require that compromise and actively prevents it.

The Deregulation Act 2015 makes it unlawful for a landlord to pursue eviction as a response to a legitimate complaint about the condition of a property, and this applies to council landlords just as it does to private ones.

Council tenants with secure tenancies are among the most legally protected occupiers in the housing system, and the council has no lawful basis to seek possession simply because you have raised a disrepair complaint or instructed a solicitor.

Far from putting your tenancy at risk, making a formal claim often has the practical effect of galvanising the council into finally carrying out the repairs that should have been done much earlier.

If you have been putting off taking action because you are concerned about your tenancy, please do get in touch — we can talk through your specific situation and give you the reassurance you need to move forward.

What is involved in the pre-action stage of a housing disrepair claim and how long does it usually take?

Many tenants are surprised to discover that there is a structured pre-action stage that must be completed before any housing disrepair case can be issued in court, but this process often works in the tenant’s favour.

The Pre-Action Protocol for Housing Conditions Claims requires your solicitor to send the council a detailed letter of claim, which formally puts them on notice of your intention to pursue legal action and gives them a final opportunity to respond constructively.

If the council responds appropriately and commits to carrying out the repairs and engaging in good faith on compensation, many cases reach a resolution at this stage, saving both time and the stress of litigation.

Where the council fails to engage properly, is uncooperative, or disputes liability without adequate grounds, the protocol process creates a clear evidential record that can be presented to the court to support your claim.

Having a solicitor manage this stage professionally is important — errors in the protocol process can delay or weaken your case, and the council’s legal team will be watching for any technical deficiencies.